Is anyone else having difficulty getting the Wing It app to work correctly? I need suggestions as I have exhausted my repertoire of ideas!
It will connected on both Monarch and IOS device, but when I toggle the switch on the app from disconnected to connected it does not show anything drawn on the screen (tired iPhones (3) and iPads (3) - all accepted products). Is ther a patch I am missing. Yes, it is updated….
Hi Theresa! I just received tech support on this. I will tell you that I was able to get the Monarch to connect using my iOS phone but had to remove the applicaiton and then reinstall it on my phone. I was also advised that if you have the Monarch on your iOS device as a “true” bluetooth connection, you should ensure that you prompt your iOS to “Forget this device”. I also completed a factory reset on the Monarch. I then attempted to connect my student’s iPad to connect with the Wing-It app. I turned off “Wi-Fi” on the Monarch by placing it in airplane mode and it connected. I am unsure if there is a Wi-Fi setting at school that is conflicting, but once I did that on the Monarch the two deivces were able to connect. And the only reason I thought of putting Monarch in airplane mode was because after having reset the Monarch I had not immediately connected to wi-fi when I was successful connecting my phone and Wing-It, so I figured this was worth a try.
I do not know if any of these issues I have had will help you to troubleshoot your own connection, but here’s hoping. 
Thank you, Tonya! It DID work - for about 10 minutes and then just stopped. Tried doing the reset again and the same things happened. It will work for a few minutes but it is not sustaining. I think there is either a glitch in the actual app for IOS or something is internally wrong in my Monarch…